Shipping policy

Last updated: November 10, 2026

Afterglow Supply Co. is a brand operated by Second Screen Collective, 2810 N Church St STE 89736, Wilmington, DE 19802, United States. Contact: hello@afterglowsupplyco.com.

Where we ship

We ship to addresses in the United States and Canada only. Within the US we can't currently deliver to Alaska, Hawaii, or military (APO/FPO/DPO) addresses.

Shipping rates

  • Free US shipping on orders over $40, which means any 2 or more products (any mix, counted by quantity) shipped to a US address.
  • Single-item orders, United States: $7.95 USD flat rate.
  • Canada: CA$29.95 flat rate on every order, whatever the quantity. Free shipping does not apply to Canadian orders.

Processing time

Orders are packed and shipped from our US fulfillment center within 2 to 5 business days of being placed. Business days are Monday to Friday, excluding US holidays.

Delivery time

  • United States: USPS Ground Advantage, usually 2 to 4 business days after your order ships (about 4 to 9 business days from order to door).
  • Canada: FedEx, usually 3 to 5 business days after your order ships (about 5 to 10 business days from order to door). Customs clearance can add time.

Delivery times are estimates from our carriers and aren't guaranteed.

Duties and taxes (Canada)

Canadian orders ship from the United States on a Delivery Duties Unpaid basis. Any customs duties, import taxes or brokerage fees charged on delivery are paid by the recipient.

Changes and cancellations

Need to change your address or cancel? Email us as soon as possible. Once your order has gone to our fulfillment center it can't be edited or cancelled, but our 30-day money-back guarantee still applies.

Tracking

We email you a tracking link as soon as your order ships. You can also find it by signing in to your account, or on our Track your order page.

Lost, delayed or damaged packages

If your tracking hasn't updated in 7 business days, your package shows as delivered but you can't find it, or it arrives damaged, email hello@afterglowsupplyco.com with your order number. We'll work with the carrier to sort it out, including a replacement or refund where appropriate.

Address accuracy

Please check your shipping address at checkout. We can't be responsible for orders delivered to an incorrect address given at checkout, but we'll help where we can.